LAST UPDATED: MAY 25TH 2018
Who we are
Our website address is: https://www.ekrepairs.co.uk.
What personal data we collect and why we collect it
We mainly use contact forms on our website. Our contact forms typically only collect information such as name, email address, phone number to help us communicate with you when you enquire about our services and to contact you when such services are available or complete. We may also use your data when we open support tickets or repair tickets to keep a record of your communication with us so the conversation can progress smoothly making our service to you more efficient.
Our support or repair tickets are used to log your enquiry or repair onto our system and to communicate new information when available to you. This information can be a response to your enquiry or a notification that your repair is complete and your device ready to pick up. We use email, phone call and/or text for this communication.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.
You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB
Who we share your data with
We may share your personal data as follows:
• Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.
• Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as [data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services].
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can ask us about your data at this page https://www.ekrepairs.co.uk/manage-my-data/
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We welcome your comments or questions about this Policy. You may contact us in writing at EKrepairs.co.uk 18 Whin Place East Kilbride G74 3XS.
How we protect your data
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
What data breach procedures we have in place
We seek to investigate and resolve and data breach situations as quickly as possible. We will notify you with any further developments if any. In any case we would always recommend that you change any or all passwords associated with your account with us and also change your access details at other websites where you may have used the same password.
What third parties we receive data from
Our Third Party Service Providers. With your consent, we may receive your personal data from our third party service providers who provide services such as [data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services].
What automated decision making and/or profiling we do with user data
We do not use any automated decision making / or profiling procedures in our business. Nor do we have access to user data stored on devices handed in to us by you or our other customers.
Industry regulatory disclosure requirements
We always urge all and any of our customers to securely store sensitive information and access codes and passwords from their devices securely. All SIM cards and memory cards must be removed from devices when they are left with us for repair.